Results-Based Accountability® (also known as RBA) is a disciplined way of thinking and taking action that communities can use to improve the lives of children, youth, families, adults and the community as a whole. RBA is also used by organizations to improve the performance of their programs. Developed by Mark Friedman and described in his book Trying Hard is Not Good Enough, RBA is being used throughout the United States, Canada, Australia, New Zealand and Europe to make measurable change in people’s lives, communities and organizations.
RBA uses a data-driven, decision-making process to help communities and organizations get beyond talking about problems to taking action to solve problems. It is a simple, common sense framework that everyone can understand. RBA starts with ends and works backward, towards means. The “end” or difference you are trying to make looks slightly different if you are working on a broad community level or are focusing on your specific program or organization.
Community impact focuses on conditions of well-being for children, families and the community as a whole that a group of leaders is working collectively to improve. For example: “Residents with good jobs,” “Children ready for school,” or “A safe and clean neighborhood”. In RBA, these conditions of well-being are referred to as results or outcomes.
It is critical to identify powerful measures to determine the progress a community is making towards achieving community well-being. For communities, the measurements are known as community indicators and are usually collected by public agencies. A community wanting to have residents with good jobs may look at “turning the curve” on the unemployment rate.
Organizations and programs can only be held accountable for the customers they serve. RBA helps organizations identify the role they play in community-wide impact by identifying specific customers who benefit from the services the organization provides.
For programs and organizations, the performance measures focus on whether customers are better off as a result of your services. These performance measures also look at the quality and efficiency of these services. RBA asks three simple questions to get at the most important performance measures:
In answering these questions, a job training program might measure:
Once you identify the most powerful measure(s) to improve, RBA provides a step-by-step process to get from ends to means. This process is called “Turn the Curve” thinking. Read more about Turn the Curve Thinking here.
RBA improves the lives of children, families, and communities and the performance of programs because RBA: