Results Leadership Group

Adam Luecking, MPM

CEO

Location: Washington, D.C.

Adam@ResultsLeadership.org

Professional Accomplishments:

• Senior Fellow, University of Maryland Academy of Leadership
• Former Asst. Faculty Director and Lecturer, College Park Scholars Public Leadership Program
• Executive Producer, Results Accountability 101 DVD
• Founding Board Chair, Long Branch Athletic Association
• B.S. International Business, MPM Public Management, University of Maryland, College Park
• Certified MBTI Trainer and studied at the Harvard University Program on Negotiation  

Expertise in Results Accountability:

• Delivering RBA 101 Training
• Developing headline performance measures for programs and agencies
• Performance improvement through leadership development in agencies
• Facilitating group process and retreats

Adam Luecking, CEO, also currently serves as a Senior Fellow at University of Maryland (UMD) Burns Academy of Leadership. In both capacities, he manages executive leadership programs and consulting services to agencies that serve children, families and communities.

Some of Luecking's recent clients include the Maryland-National Capital Park and Planning Commission, Georgia Independent Living Program, Montana Legislature, and the Health Resources Services Administration Bureau for Primary Health Care. For the previous two years, Luecking provided technical assistance to the Joint Committee on Children and Families of the Maryland General Assembly in the development and implementation of a results-based hearing format, including the development of the questions for reporting agencies as well as providing training and technical assistance to both the legislators and members of the Executive branch.

Luecking also recently led the creation of the Results Scorecard, web-based software for Results-Based Accountability (RBA), that helps leaders in the public and nonprofit sectors accelerate the improvement of the quality of life in their communities and the performance of their agencies and programs.

Luecking earned his B.S. in International Business from the R.H. Smith School of Business and M.P.M. with a specialization in Leadership from the School of Public Policy at UMD. He has also studied at the Program on Negotiation at Harvard University and is a certified trainer in Results Accountability and the Myers-Briggs Type Indicator.

Philip L. Lee, J.D., MPM

President

Location: Washington, D.C.

Phil@ResultsLeadership.org

Professional Accomplishments:

• Senior Fellow, University of Maryland School of Public Policy
• Lead Faculty, The National Institutes of Health Senior Leadership Program. Designed and led the NIH's first customized, cross-institute leadership program for senior scientists and administrators.
• Consultant, Health Resources and Services Administration. Consultant to the HRSA Office of Performance Review in the design and implementation of a system of performance review for $6 billion in grants to 3,000 grantees who provide health services to the underserved and underinsured. Designed and served as lead faculty for educational programming in performance accountability for 500 HRSA staff and consultants nationwide in connection with the implementation of the system of performance review. Designed and served as lead faculty for two intensive leadership retreats for 40 senior staff.
• Consultant, Results and Performance Accountability in Early Care and Education. Design and deliver educational programming in performance accountability and collaboration to executives and evaluators from 24 early care and education partnerships in underserved communities in Maryland (known as Judy Hoyer Centers, in honor of the late spouse of Congressman Steny Hoyer). Co-authored A Guide for Results and Performance Accountability and Evaluation in Judy Center Partnerships.
• Consultant, Office of Human Resources Management, Office of the Secretary, U.S. Department of Commerce. Provided technical assistance in the development of performance measures for Human Resources Offices in the U.S. Department of Commerce.
• Consultant, Maryland National Capital Park and Planning Commission. Designed and serve as lead faculty for the Commission's Transformational Leadership Program.
• J.D., University of Maryland School of Law
• Master of Public Management, Public Sector Financial Management, University of Maryland School of Public Policy
• B.A.., Colby College

Expertise in Results Accountability:

• Delivering RBA 101 Training
• Developing headline performance measures for programs and agencies
• Designing results and performance focused executive leadership programs
• Facilitating group process and retreats

Philip Lee is President in the Results Leadership Group and a Senior Fellow at the University of Maryland School of Public Policy. Mr. Lee consults and designs and teaches executive programs in results leadership, results accountability, organizational development, and negotiation. Mr. Lee also facilitates.

Mr. Lee's work has included helping the U.S. Department of Health and Human Services Health Resources and Services Administration design and implement a performance review system for $6 billion in grants to 3,000 grantees nationwide; designing and since 2001 delivering the National Institutes of Health Senior Leadership Program; assisting the U.S. Department of Commerce in the design of performance measures for its human resources offices; teaching graduate courses in results and performance accountability at the University and for Federal agencies; and facilitating community-based collaborations among leaders in the Annie E. Casey Foundation's Leadership in Action Program.

Mr. Lee practiced corporate law at an international law firm in Washington, D.C. and worked in Maryland Attorney General's Office of Consumer Protection and in the Maryland General Assembly's Department of Fiscal Services. He has a J.D. from the University of Maryland School of Law and a Master of Public Management from the University of Maryland School of Public Policy, where he concentrated in public sector financial management. Mr. Lee also studied negotiation at the Harvard Program for Lawyers.

Andrew Boyd

Senior Consultant

Location: Washington, D.C.

Professional Accomplishments:

• Consultant, States, Counties, Municipalities, Agencies and Departments on performance management and data-driven, evidence-based decision making.
• Consultant, Design and implementation of effective CitiStat-style programs across the U.S. and abroad. Working with committed executives to establish performance management models built on meaningful metrics, analysis and reporting. Establishing rigorous, proven programs incorporating performance measurement, accountability, relentless follow-up and problem solving to deliver immediate results.
• Served as Director of Finance, Director of Operations and Director of IT for several growing companies in the Mid-Atlantic region.
• B.A., Bates College

Andy Boyd has a 20 year background in auditing, finance, operations and technology and specializes in implementing CitiStat-style performance management models. Drawing on an extensive knowledge of municipal operations and finance, Andy has consulted to more municipalities and agencies on CitiStat than anyone in the U.S. or abroad. Clients include: Miami, FL; Richmond, VA; Washington, DC; Cleveland, OH; BWI Airport, MD; USAID; Detroit, MI; Houston, TX; Lakewood, OH and Montgomery County, MD. Andy is presently working with the Maryland State Highway Administration delivering StateStat-style analytic capabilities and vastly improved management reporting.

H. Daniels "Dan" Duncan, MSW

Senior Consultant

Location: Tucson, Arizona

Professional Experience:

• More than 30 years of professional management and consulting experience in the nonprofit and for-profit professional services sectors.
• Senior Vice President, United Way of Tucson and Southern Arizona
• Adjunct faculty/Consultant, Asset Based Community Development Institute at Northwestern University
• Adjunct faculty, School of Social Work at Arizona State University
• Former Vice President for Community Building and the Executive Director of the Community Services Council, United Way of Central Indiana, Indianapolis, Indiana
• Former President, Mesa United Way in Mesa, Arizona
• Masters of Social Work (MSW), Arizona State University, School of Social Work
• B.S. Social Welfare and Sociology, University of Nebraska at Omaha

Expertise in Results Based Accountability:

• Results-based strategic planning and facilitation for nonprofits and neighborhood groups
• Coaching national, state and local groups to implement Results Based Accountability
• Identifying performance measures for programs, agencies and community based organizations
• Aligning agency and community based strategy performance with community-wide results
• Linking Results Based Accountability and Asset Based Community Development

Expertise in Asset Based Community Development:

• Implementation of Asset Based Community Development principles and concepts for nonprofits, neighborhoods, and governmental organizations
• Consulting, training and speaking on Asset Based Community Development

Mr. Duncan has more than 30 years of professional management experience in the nonprofit and for-profit professional services sectors. Currently in addition to his consulting practice he serves as the Senior Vice President, for the United Way of Tucson and Southern Arizona in Tucson, Arizona. As a member of the leadership team he is responsible for the organization’s community building, public policy and grant making activities as well as its marketing and constituent relations management activities.

Prior to joining the United Way in Tucson, he served as the Vice President for Community Building and the Executive Director of the Community Services Council for the United Way of Central Indiana, Indianapolis, Indiana. He also served for eight years as the President of the Mesa United Way in Mesa, Arizona. He started his United Way career in the late 70s, at the United Way of Tucson and Southern Arizona as the Chief Operating Officer (COO) and Director of Planning and Allocations.,

He began his professional career after receiving a Masters of Social Work (MSW) from Arizona State University as the Executive Director and Founder of the Community Food Bank and the Executive Director of Information and Referral Services, both in Tucson, Arizona.,

As a United Way professional he has served on various United Way of America national task forces and committees, including the National Professional Advisory Council, Community Impact Committee, Task Force on Measuring Impact, Standards of Excellence development and implementation task force, Strategies and Metrics pilot initiative, .and the Customer Relationship Management task force. Currently he serves on the Financial Stability Partnership Steering Committee and the Innovations Network.

In addition to his United Way involvement, he also has served for more than 15 years as an adjunct faculty member of the Asset Based Community Development Institute at Northwestern University and the School of Social Work at Arizona State University. At ASU he teaches Social Policy and Community and Organizational Change from an asset-based perspective.

In the late 80s he was the director of operations for a 75 attorney law firm in West Palm Beach, Florida and the CEO of an 18 attorney firm in Tampa, Florida. In those positions he was responsible for all aspects of administration and management including budgeting and finance, marketing, human resources, information technology, training and development.

As a human service professional, Dan has worked to integrate a focus on results and asset-based community development into the United Way system as well as other nonprofit organizations and private and governmental organizations. Dan has provided considerable asset-based technical assistance, training and consultation both nationally and internationally. He wrote articles on "Community Development and Organizations" and "Advocacy and Nonprofit Organizations" in Philanthropy in America, A Comprehensive Historical Encyclopedia.

Deitre Epps, BS.MS

Senior Consultant

Location: Baltimore, MD

Professional Highlights:

• Coach/Facilitator and Results Based Accountability Trainer for Annie E. Casey Foundation's Department of Leadership Development
• Founding Director, Baltimore School Readiness Initiative: Managed city-wide effort to increase kindergarten readiness from 27% to 58% over four years using RA framework
• B.S., Howard University; M.S., University of Baltimore and Coppin State University

Expertise in Results Accountability:

• Developing performance measures
• Helping agencies use data to improve performance
• Evaluating cross-community efforts
• Coaching state or local groups working to implement Results Accountability

Deitre has over 15 years experience managing and evaluating projects, leading teams, and producing results. She has extensive experience in positions that demand negotiation and problem-solving. She has expertise in guiding leaders from public or private agencies and foundations with coaching, training, and facilitation around core competencies including collaborative leadership, results based accountability (RBA) and cultural competency.

Deitre is a Results Based Facilitator, and is qualified in the Myers-Briggs Type Indicator. She recently served as the Director of Baltimore's School Readiness Initiative, providing oversight of the implementation of Baltimore's Five Year Action Plan to Increase School Readiness. She is a Coach/Facilitator and Results Based Accountability Trainer for Annie E. Casey Foundation's Department of Leadership Development, guiding leaders in achieving community results.

In June 2003 she completed fourteen years of service at Vision Christian Academy, a local private school which served infants to 8th grade, which she helped to found and to establish. Her roles included Assistant Dean of Education, Science Coordinator, Center Director, and teacher. She received the Academy's highest teaching award, The Royal Purple Award, for three years. She has served as adjunct faculty at Towson University and Baltimore City Community College. Her community service includes 5 years as President of the Baltimore City Child Care Association; she is now a Board member.

Her education and experiences are diverse. Her undergraduate studies were in microbiology, and her early quality improvement skills include research at Johns Hopkins University, and quality control Proctor and Gamble. She redirected the focus of her education and work to human services in order to increase quality of programs and better results for children, youth, and families.

Although born and reared in California, she migrated to the east coast to receive her B.S. degree at Howard University and her Master of Science degree in Human Services Administration from a collaborative program at University of Baltimore and Coppin State University.

Kathy Armijo Etre, MSW, MA

Organizational Consultant

Location: Santa Fe, New Mexico

Professional Accomplishments

• Doctoral candidate in Human and Organizational Systems, Fielding Graduate University.
• Master's degree in Social Work - Boston College, Master's of Arts - Fielding Graduate University, Bachelor's degree in Social Work - New Mexico State University.
• Institute of Social Innovation Scholar, Fielding Graduate University
• Certificate in Dialogue, Deliberation and Public Engagement, Fielding Graduate University
• Certificate in Research and Organizational Development, Fielding Graduate University
• National Institute of Health Grant, Boston College

Results Accountability Experience

Results Based Early Childhood Children's Budget

Results Based Early Childhood Children's Report Card

• Facilitated and produced New Mexico's Early Childhood Childrens' Budgets and Report Cards based upon 5 outcomes of child well-being.

Results and Performance Measures Facilitation

• Facilitated Performance and Results strategic planning and implementation with Albuquerque Public Schools Early Childhood Collaborative, New Mexico Community Foundation Leadership for Ready Schools Team, and City of Albuquerque - Early Head Start.

Professional Highlights

Currently an organizational consultant, Kathy Armijo Etre works with state government, non-profits, public schools, and foundations in the fields of health, behavioral health, social services and early childhood. Her expertise is in the areas of:

• Organizational Systems Change
• Organizational Development
• Results Based Accountability
• Health Care JCAHO Accreditation
• Public Dialogue and Deliberation
• Facilitation

Kathy co-facilitated a four-year strategic planning process focused on improving the well being of young children using Results Based Accountability. Additionally, she has had involvement in Medicaid managed behavioral health care planning.

Ms. Armijo Etre has directed facility and quality standard accreditation in Joint Commission on the Accreditation of Health Care (JCAHO), National Council on Quality Assurance (NCQA), Commission on the Accreditation of Rehabilitation Facilities (CARF), and Federal Head Start Performance Standards. Programs include Federally Qualified Health Care ambulatory centers, dental, mental health, home health, long term care, developmental disabilities, and, Head Start. She led a first time initiative successfully achieving first time accreditation in 24 Federal Qualified Health Care clinics throughout New Mexico with no findings.

Ms. Armijo Etre's doctoral research is in public sector macro systems change using a Complexity Theory framework and focused on the nonlinear dynamics of change.

Karen Finn, M.Ed, Senior Consultant

Results Leadership Group, LLC

Location: Washington, D.C.

Professional Highlights:

• Former Chief of Programs and Policy, Maryland Governor's Office for Children: Led statewide implementation of Results Accountability across 24 local jurisdictions
• Consultant for over 15 years in non-profit and public sector organizational development including the: Forum for Youth Investment; Coalition for Community Schools; Epilepsy Foundation of America; National Alliance of Children's Trust and Prevention Funds; Child Welfare League of America; Kennedy Krieger Institute
• Results Accountability Trainer and Coach for the United Ways of Anchorage, New York State, Central Maryland and Westchester and Putnam Counties (NY)
• Founder and Facilitator, FinnCORE's Center for Women's Leadership Enhancement

Expertise in Results Accountability:

• Results-based strategic planning
• Coaching state and local groups to implement Results Accountability
• Identifying performance measures for programs and agencies
• Aligning agency performance with community-wide results

Expertise in Ready by 21 Approach:

• National Trainer of Ready by 21 Institute
• State Liaison for National Quality Counts Initiative

Finn has extensive experience in using Results Accountability particularly in the areas of children, youth and family policy. She was the Chief of Programs and Policy for the Maryland Governor's Office for Children (GOC) from 2005 until 2008. This office supports the Governor's Children's Cabinet in its mission to improve the well being of all the children and families of Maryland through interagency collaboration and state/local community partnerships. Finn had specific responsibility for building capacity throughout Maryland's child-serving agencies and communities on both the state and local level to use the Results Accountability approach in developing strategic action plans and budgets to improve child and family well-being.

In conjunction with the Executive Director and Children's Cabinet, Finn transformed the GOC’s funding and reporting process to implement a Results and Performance Accountability system; developed Maryland's 3-year Children's Plan to improve targeted state indicators of child and family well-being; negotiated community partnership agreements with 24 local jurisdictions using a Results Strategic Planning System and a mutual gains negotiation process; these agreements allowed local jurisdictions to implement Local Access Mechanisms, Systems of Care, High-Fidelity Wraparound, Community Based Resource Development, Gang Prevention Strategies, Truancy Prevention, Youth Assets Development Programs and other intervention and prevention strategies. Ms. Finn built capacity and implemented the use of headline performance measurement system for all GOC funding.

In addition, Finn has extensive experience in consulting with National, State and Local public agencies including: the Coalition for Community Schools; Epilepsy Foundation of America; Council on Quality and Leadership; National Alliance of Children's Trust and Prevention Funds; Child Welfare League of America; Maryland's Departments of Human Resources, Health and Mental Hygiene, Education, and Juvenile Services; Maryland's Local Management Boards; County Health Departments; County Departments of Social Services and Mental Health Core Service Agencies.

Finn has designed and facilitated leadership development programs for the Epilepsy Foundation of America and FinnCORE's Center for Women's Leadership Enhancement. In her work as a consultant she has coached executive directors and non-profit board leadership in developing results-based strategic plans and collaborative community efforts focused on improving results for children and families.

Finn has over 25 years experience in Human Services including: direct service, case management, training and development, supervision, organizational administration, local and state-level policy development, and board development. She has provided consultation nationally on: Results-Based Strategic Planning, Organizational Change, Achieving Results with Non-Profit Governance Boards, Cultural Competency, Outcome-Based Quality Standards for Health and Human Services Programs, Team Building, and Board Development. Ms. Finn has a Masters of Education in Counseling and Human Services and has completed post-graduate work in leadership development, multi-cultural diversity, mutual gains negotiation and results-based accountability. She is also a qualified trainer and administrator of the Myers Briggs Type Indicator.

Contact Information:

To schedule a presentation or on-going facilitation work with Karen Finn, please contact:

Adam Luecking, CEO
Results Leadership Group, LLC
7960 Old Georgetown Road, Suite 10-C
Bethesda, MD 20814
301-907-7541 Office
301-907-7545 Fax
adam@resultsleadership.org

Mark Friedman

Senior Consultant

Location: Santa Fe, NM

Mark Friedman is a speaker, consultant and author of the book "Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities" available from Trafford press (www.trafford.com). Mr. Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico, and has provided training and consultation on Results Accountability in over 40 states and 7 countries around the world.

Before founding FPSI in 1996, Mr. Friedman served as a senior associate at the Center for the Study of Social Policy in Washington, D.C. for four years, where his work focused on providing technical assistance to states, counties, cities, school districts, and communities working to reform their child and family service systems.

Before that, Mr. Friedman served 19 years in the Maryland Department of Human Resources, including six years as the department's chief financial officer. During this time, Mr. Friedman played a key role in social services program and fiscal policy, including responsibility for financing one of the country's first family preservation programs and implementing several major revenue initiatives.

Mr. Friedman has authored a wide range of papers on results-based decision making, budgeting, strategic planning and financing, including:

• The Cosmology of Financing: Financing Reform of Family and Children's Services: An Approach to the Systematic Consideration of Financing Options, Center for the Study of Social Policy, June 1994
• The Foster Care Adoption Simplification Act: An Alternative to the Proposed Child Protection Block Grant, Center for the Study of Social Policy, May 1995
• From Outcomes to Budgets: An Approach to Outcome Based Budgeting for Family and Children's Services, Center for the Study of Social Policy, July 1995
• Trading Outcome Accountability for Fund Flexibility: Negotiating New State Local Deals for (Core) Family and Children's Service Dollars, Center for the Study of Social Policy, December 1995
• A Strategy Map for Results-Based Budgeting: Moving from Theory to Practice, The Finance Project, Washington, D.C., September 1996
• Organizing by Outcomes, A Different Organization Chart for State/Local Partnerships, Fiscal Policy Studies Institute, January 1997
• A Guide to Developing and Using Performance Measures - In Results-Based Budgeting, The Finance Project, Washington, D.C., May 1997
• A Guide to Developing and Using Family and Children's Budgets, The Finance Project, Washington, D.C., August 1998
• Reforming Finance, Financing Reform for Family and Children's Services, The Foundation Consortium, January 20000
• Results Accountability for California Porposition 10 Commissions: A Planning Guide for Improving the Well-Being of Young Children and Their Families, UCLA Center for Healthier Children, Families and Communities, March 2000
• # The Results and Performance Accountability Implementation Guide, March 2001, online www.raguide.org.

Many of his publications can be accessed through the FPSI website, at ResultsAccountability.com.

Victoria Goddard-Truitt, Ph.D.

Senior Consultant

Location: Columbia, MD

Victoria Goddard-Truitt, Ph.D. has over 20 years experience working on behalf of children and families. She has strong program evaluation and project management skills and has served as a coordinator and manager of systems improvement work for Casey Family Programs foundation. Prior to this position, Dr. Goddard-Truitt was a Senior Analyst at COSMOS Corporation, a social research and evaluation firm in Bethesda, Maryland. She served as the evaluation project director for initiatives targeting families with young children who reside in high-risk environments. Augmenting these experiences, Dr. Goddard-Truitt taught at the University of Maryland, Baltimore for over nine years and developed curriculum for both undergraduate and graduate students. She is skilled in facilitation, results based accountability and program evaluation.

Roderick K. King, MD, MPH

Senior Consultant

Location: Boston, MA

Dr. Roderick K. King is currently Senior Faculty, MGH Disparities Solutions Center and faculty in the Department of Social Medicine at Harvard Medical School. In addition, Dr. King is the president of Next Generation Consulting Group, an organization that focuses on promoting positive social change through strategic planning, leadership and organizational development, evaluation, and cultivating social entrepreneurship to build healthy communities. He most recently served as the Director for the Health Resources and Services Administration, Boston Regional Division and as a Commander in the US Public Health Service, U.S. Department of Health and Human Services.

His academic work/teaching and key consulting roles focus on leadership and organizational development in community based organizations; public health, health workforce planning; diversity and cultural competence; and evaluation and program impact assessment that address the social determinants of health disparities. Dr. King also teaches the course "Leadership in Minority Health Policy" at Harvard Medical School.

Prior to joining Next Generation Consulting Group, Dr. King was the New England Regional Director for the Health Resources and Services Administration (HRSA), a branch of the U.S. Department of Health and Human Services, and was Commander in the U.S. Public Health Service. At HRSA he was responsible for the overall management of $190M in grants and the supervision of staff and activities in Primary Care, Maternal and Child Health, HIV/AID, and BHPr by improving their individual and collective performance within their local community and state to meet the needs of underserved populations. During his tenure with HRSA, Dr. King was selected as a Council in Excellence in Government Fellow and received numerous awards and citations for his work in developing a performance evaluation system for HRSA grant programs and the development of HRSA's first Balanced Score Card.

Dr. King earned a B.S. degree in Biomedical Engineering from Johns Hopkins University and his medical degree from Cornell University Medical College with honors in research. Upon completing a residency in pediatrics at the Children's National Medical Center, Washington, D.C. in 1995, he received the Teachers for Africa Award and served as a Senior Lecturer at the University of Cape Coast, Ghana, West Africa providing public health instruction to those providing care to populations in rural areas. In 1997, Dr. King was selected for the Commonwealth Fund/Harvard University Fellowship in Minority Health Policy Program. He led a project with the Division of Violence Prevention at the Centers for Disease Control and Prevention National Center for Injury Prevention, to evaluate the U.S. Child Death Review process and its applicability as an injury surveillance tool. He continued his health policy work with the Senior Health Policy Internship at the Health Resources and Services Administration of the U.S. Department of Health and Human Services where he developed a model to review health workforce planning for the New England Region with HRSA's Bureau of Health Professions.

Dr. King's rich experiences with diverse and underserved communities in the United States and abroad affords him the unique ability to create and implement strategies that lead change in health/health care, public health, and health policy. He is a Director for the Oral Health Foundation of Massachusetts and Chair of their Grantmaking Committee.

Janice L. Lovegrove

Senior Consultant

Location: Bethlehem, PA

Professional Accomplishments:

• Vice President, United Way of the Greater Lehigh Valley, Bethlehem, PA
• Former Associate Director, Northampton County Department of Human Services, Easton, PA
• Former Assistant Professor, Sociology and Social Work, Muhlenberg College, Allentown, PA
• Former Adjunct Professor, Cedar Crest College (Allentown, PA) and Marywood University Graduate School of Social Work (Scranton, PA)
• Member, United Way of America Task Force for Increasing High School Graduation Rates (2008)
• Master of Social Work, West Virginia University
• B.A. Psychology (Phi Beta Kappa), West Virginia University

Expertise in Results Based Accountability:

• Facilitating ongoing RBA 101 training with staff, volunteers, and program partners
• Developing United Way results-based investment plans
• Designing and implementing RBA investment (program and initiative) review tools and process
• Designing "RBA Report Card" for United Way Board
• Infusing RBA into regional Community Schools initiative and a Youth Success Zone
• Assisting organizations with program performance measurement tools and process, customer service survey design, data analysis, and presentation of results
• Developing data sharing agreements among United Way, school districts, and CBO’s
• Incorporating RBA framework into staff performance planning

Other...

• 35 years experience in human services, primarily implementation and enhancement of multi-partner, systems improvement efforts
• Northampton County DHS: Provided intensive support to six categorical divisions: cross-system strategic planning; development and interpretation of policies and procedures; ongoing analysis and reorganization of infrastructure; design and implementation of staff development plan; and grant writing.
• United Way of the Greater Lehigh Valley: as VP of Community Impact, responsible for strategic direction, investment decisions, and evaluation for about $6 M: four valley-wide strategic initiatives (directly implemented by United Way and 85 funded programs
• UWGLV: launched regional Community Schools initiative in 1995 (following 9-year leadership United Way-facilitated model strategy partnerships with 20 schools. Community Schools work was 2009 focus of special report, "Community Schools: The United Way," by the national Coalition for Community Schools (CCS), Washington, DC.
• Co-Chair, Lehigh County Children and Youth Success Team (intensive quality improvement effort in 2005)
• Leadership role in forming/strengthening/moving to 501cs status: Children’s Coalition of the Lehigh Valley (1996-2008)
• Presentations: UWA conferences/webinars; national Coalition for Community Schools, PA Partnerships for Children, PA Governors Institute on Parent Engagement
• Board Member, Community Services Group, Inc., Lancaster, PA (1978-2008)
• Former Community Living Arrangements Coordinator for the Mentally Retarded, Carbon-Monroe-Pike MH/MR Center, Stroudsburg, PA: facilitated development of 19 group residences to serve 60 mentally retarded children and adults.
• Have pursued pathways to a more peaceable culture via following:
  • Chair, Lehigh Presbytery Peacemaking Committee (1988-93) - including contributor to national Presbyterian publication Peacemaking in a Violent World
  • Founding Member, "Families Against Violence Advocacy Network," Institute for Peace and Justice, St. Louis, MO - including contributor to publication Families Creating a Circle of Peace
  • Founder and Convener, Build the Peace Lehigh Valley! (1995-2000) - collaboration of 22 organizations; lead planner of regional conference "Violence in Our Schools: Building Alternatives that Work" (500+ participants), lead designer of "Peaceful Productions: An Alternative Gift and Toy Fair" (3 years) and "A Month Without Violence" in schools throughout the LV

Mary Parish

Senior Trainer and Executive Coach

Location: Annapolis, MD

Mary Parish is President of MVP Associates, a management training and consulting firm, in business since 1978. She has experience and credentials in human communications. She has worked with a wide array of private and public sector organizations. She also has helped more than 175 organizations develop methods for managing their people more effectively.

She has designed and delivered training seminars on communication skills, managing people and work, developing emotional intelligence, managing individual differences, conducting performance appraisals, building negotiation skills, conflict resolution, team building, conducting effective meetings, training for trainers, and developing leadership capacities.

Ms. Parish works in consultation with clients to clarify their organization's mission and to develop their organization to reflect that mission. She also works with staffs to increase their effectiveness by using their differences productively. In addition, she works with individuals to increase their effectiveness.

Ms. Parish holds a Master of Arts degree in Communication from Michigan State University and has worked at Georgetown University, Iowa State University, and Michigan State University.

Jolie Bain Pillsbury, Ph.D.

Senior Consultant

Location: Arlington, VA

Dr. Pillsbury, President of Sherbrooke Consulting, Inc., works with local, state, and federal governments, foundations and other non-profit organizations to design and implement strategies to enable organizations and communities to achieve their desired results. She has thirty two years of experience in the public and private sectors, where she has served as both a consultant and a manager.

She has worked in over 40 states and over 12 federal agencies and departments since 1989. She has been a consultant for fourteen years, the last eleven with Sherbrooke Consulting.

Dr. Pillsbury's experience includes ten years in the Massachusetts Department of Public Welfare. Her last position there was as Deputy Commissioner. She spent three years in the Texas Department of Public Welfare as a planner for new programs and information systems support. In addition, she worked for three years as an IBM management consultant to state and local governments on strategic planning, integration of services and use of information technology to achieve organizational change.

She has worked with executive teams in many organizations to help them define their mission, vision and values. Using this framework, she has then helped them craft strategic plans for implementing their goals. The process she uses is highly participatory and vests the ownership of the results in the hands of the participants.

Dr. Pillsbury has served as a Technical Assistance resource for state-level systems reform efforts funded by the Annie E. Casey Foundation, the Edna McConnell Clark Foundation, the Danforth Foundation, and the Pew Charitable Trust. She also serves as a consultant and facilitator to the Doris Duke Foundation, the Ford Foundation, the Kellogg Foundation, and the David and Lucille Packard Foundation.

Dr. Pillsbury has also worked with executive teams at the Administration for Children and Families, the Bureau of Primary Health Care, the Environmental Protection Agency, NASA, the Pension Benefits Guarantee Corporation, the Social Security Administration, the Departments of Education, Energy, Defense, Interior, Labor, and Transportation. She served as a Senior Consultant for the Council for Excellence in Government, where she worked with approximately 500 government executives Fellows over four years using models developed for benchmarking and leadership for results.

She received her Ph.D. from the Heller School of Social Welfare and Policy Analysis at Brandeis University, a Master of Science of Social Work and a Bachelor of Arts degree in philosophy and psychology from the University of Texas.

Regina Romero

Senior Executive Coach

Location: Washington D.C.

Professional Highlights:

• Two decades of experience in executive coaching, group facilitation, and leadership development.
• Clients include The Brookings Institution, AARP, National Institutes of Health, Commerce Department, the Urban Libraries Council and the Center for Creative Leadership
• Licensed psychologist, District of Columbia
• Member, American Psychological Association Society of Consulting Psychologists and the Executive Coaching Roundtable
• Faculty, National Leadership Institute at the University of Maryland University College
• B.S., Howard University; Ph.D., George Washington University, Clinical Psychology

Expertise:

• Executive coaching for senior non-profit and government leaders
• Certified in Benchmarks, Profilor, Skillscope, Emotional Competency Inventory, and Conflict Dynamics Profile

Regina Romero has almost two decades of experience in executive coaching, group facilitation, and leadership development. She has been a trusted confidante to senior leaders in the financial, mortgage, telecommunications, healthcare, and pharmaceutical sectors, as well as academia, the federal government, and non-profits.

Regina is an astute advisor to executives who need to know how they are perceived and to clarify what is most important in their professional and personal lives. As an African-American woman who can connect easily with people from widely varied backgrounds, Regina has helped countless leaders to think through difficult issues at multiple levels and navigate complex operational, political, and cultural challenges. Her training in psychology and grasp of group dynamics make her an ideal mentor to anyone who wants to master the interplay of people interacting in organizations.

Regina is especially skilled at helping executives work through transition issues, whether individually or systemically. She is adept at providing honest, non-judgmental, real-time feedback to executives who want to lead courageously and create an environment in which others can flourish. As a seasoned coach, Regina truly cares about others, listens with an open mind, and adds value in unexpected ways.

Some of her recent clients include Fannie Mae, RLJ Development LLC, MedImmune, Abbott Spine, Johns Hopkins University, The Brookings Institution, AARP, National Institutes of Health, Commerce Department, and the Urban Libraries Council.

Regina Romero received a Ph.D. in clinical psychology from George Washington University and a B.S. in psychology from Howard University. She is a licensed psychologist in the District of Columbia and a member of the American Psychological Association Society of Consulting Psychologists and the Executive Coaching Roundtable. She is on the faculty of the National Leadership Institute at the University of Maryland University College.

Keith Sykes

Senior Consultant

Location: Manassas, Virginia

Professional Highlights:

• Led development and implementation of Virginia Social Services Leadership Academy; currently serving as project manager
• Consultant for City of San Antonio, Texas, Department of Community Initiatives on performance accountability and leadership development
• Former director of Prince William County, Virginia, Department of Social Services
• Co-founder and director of Square One, a school readiness initiative involving the private sector and seventeen local governments in the Norfolk-Virginia Beach area
• Fellow, The Annie E. Casey Foundation
• Coordinated the design and implementation of the City of Hampton, Virginia's widely recognized Comprehensive Services Act structure, an interagency system for services to families and children

Expertise in Results Accountability:

• Bringing different performance measurement methods together into a unified system for an agency
• Integrating performance measurement and leadership development activities
• Creating public-private partnerships around commonly desired outcomes
• Coaching state and local groups to implement Results Accountability

Keith Sykes is a consultant whose current work includes the development and ongoing management of the Virginia Social Services Leadership Academy. He also recently led the design and supported the implementation of a Performance Accountability and Leadership Development program in the City of San Antonio's Department of Community Initiatives.

Immediately prior to his consulting work, Mr. Sykes served as social services director in Prince William County, Virginia, a community of 360,000 in the Washington, D.C. area. His department's work in Prince William County was distinguished by its use of Results Based Accountability (RBA) and by the involvement of all levels of staff in ongoing RBA applications.

Mr. Sykes served as co-founder and director of Square One, a school readiness initiative that was sponsored by an economic development partnership and that involved the private sector and seventeen local governments in the Norfolk-Virginia Beach area. He previously served in jobs ranging from social worker to division chief in the Department of Social Services in Hampton, Virginia. While in Hampton, he coordinated that city's implementation of Virginia's Comprehensive Services Act, a community-based service delivery system for children and families that combines the efforts of social services, mental health, public schools, juvenile justice, public health and the private sector. The Hampton model currently is seen as a statewide best practice in Systems of Care efforts.

As a Fellow at the Annie E. Casey Foundation, Mr. Sykes studied operating structures and partnerships in the Iowa Department of Human Services and in the North Carolina Partnership for Children, the parent organization of that state's Smart Start school readiness initiative. In his consulting work, he is particularly effective at involving all levels of staff and in connecting performance measurement and leadership development activities to the organization's day-to-day work. Mr. Sykes holds a B.A. degree in psychology from Davidson College and an M.S.W. from the University of Arkansas.

Diana Urban

Senior Consultant

Location: North Stonington, Connecticut

Professional Highlights:

• Legislator, Connecticut General Assembly: Chair of the RBA Subcommittee of Appropriations, recognized by Governing Magazine as a National Leader in High Performance Government for her work on RBA and recently the National Conference of State Legislatures (NCSL) awarded Connecticut the "Con Hogan Award" for the Appropriation Committee's RBA Work on Innovation in Government.
• Economics and Political Science Professor: Over 20 years experience at several community and state colleges
• B.A., Long Island University (Magna Cum Laude); MPA, SUNY at Stonybrook
• Kennedy School, Harvard University, Fannie Mae Fellow, Senior Executive Leadership Program

Expertise in Results Accountability:

• Results Based Budgeting for state and local governments
• Coaching state or local legislators and legislative staff working to implement Results Accountability
• Helping agencies align performance measures with community indicators

Diana Urban is a Senior Consultant with the Results Leadership Group.

In addition, Ms. Urban is currently serving her fourth term in the Connecticut General Assembly. She is a member of the Legislature's Environment Committee, and is vice chair of the Government Administration and Elections Committee as well as Co-Chair of the Results Based Accountability (RBA) Sub Committee of the Appropriations Committee.

Throughout her tenure in the General Assembly, Ms. Urban has led the fight for RBA in the state of Connecticut budgeting process. She has been recognized by Governing Magazine as a National Leader in High Performance Government for her work on RBA and recently the National Conference of State Legislatures (NCSL) awarded Connecticut the "Con Hogan Award" for the Appropriation Committee's RBA Work on Innovation in Government. She fervently believes that accountability and transparency are essential to good government. Her work has resulted in many state agencies employing RBA: the Early Childhood Cabinet, the Child Poverty and Prevention Council, the Juvenile Justice Policy and Operations Coordination Council, the State Department of Education and the Department of Environmental Protection all of which have been using RBA to develop indicators and performance measures. As a result of these efforts, the Appropriations Committee intends to expand its use of RBA in budget deliberations next session.

Ms. Urban is a two time recipient of the American Lung Association of Connecticut's Breath of Life award for her work in helping to clean up Connecticut's "Sooty Six" power plants. She was also named one of the four most influential legislators on the environment by the Connecticut League of Conservation Voters, as well as an "Environmental Hero." She has twice been named the Legislator of the Year by the Humane Society of the United States.

Ms. Urban has also taught Economics and Political Science at various colleges for over 20 years. She was a tenured Assistant professor at Suffolk County Community College before moving to Connecticut to teach at Three Rivers Community College and the University of Connecticut at Avery Point. She brought her expertise on Environmental Economics to the Town of North Stonington by serving on their Planning and Zoning Commission for 10 years.

Ms. Urban received her B.A. in Political Science from Long Island University and her Masters in Public Administration from SUNY at Stony Brook. She has pursued her Ph.D. from the University of Rhode Island in Economics. Ms. Urban has also attended the Kennedy School of Government at Harvard University's Senior Executive Leadership Program as a Fannie Mae Fellow. Ms. Urban resides in North Stonington and her son, Lex, graduated from the Columbus School of Law at Catholic University this year. In her free time, she is a United States Regional and National Pony Club Coach and gives Equestrian Clients to Pony Clubs through out New England.

Donald G. Zauderer, Ph.D

Senior Consultant

Location: Rockville, MD

Professional Highlights:

• Professor Emeritus, American University, former Program Director, AU Key Executive Program
• Former senior advisor, The Brookings Institution
• Feature Editor, The Public Manager, Member, DC Bar Ethics Committee
• Senior educator, manager, consultant and coach with broad experience in leadership development, ethics education, and organization development -- utilizing methods that emphasize genuine dialogue, value-based learning, and shared inquiry facilitation.
• Published scholar in the areas of leadership, ethics, and executive development.
• Clients include the National Gallery of Art, U.S. Census Bureau, Asbury Methodist Village, National Cancer Institute, Agricultural Research Service, Centers for Disease Control and Prevention, National Geospatial Intelligence Agency, Food and Drug Administration, American University, among others.

Expertise:

• Manage leadership development programs
• Teach "The Extraordinary Leader," "The Ethics of Leadership," "Coaching for High Performance course," and "Change Management" courses.
• Facilitate off-site retreats.
• Provide organization diagnosis and change consulting, executive coaching, LIFO Interpersonal styles training, consulting in building an effective organizational culture.

PROFESSIONAL SUMMARY

Senior educator, manager, consultant and coach with broad experience in leadership, ethics education, and organization development, utilizing methods that emphasize genuine dialogue, value-based learning, and shared inquiry facilitation. Provides executive workshops and consulting in areas such as extraordinary leadership, ethics, team building, conflict management, and organization diagnosis and change. Successfully manages executive development programs that strengthen the cognitive, emotional, and behavioral competence of emerging leaders. Published scholar in the areas of leadership, ethics, and executive development.

CAREER HISTORY

1983 � 2007 President, Zauderer & Associates, LLC

Works with public, private, and non-profit organizations to create effective results in leadership development, ethics education, executive coaching, team building, organization diagnosis and change, and strategic planning. Clients include the HHS University, National Cancer Institute, Food and Drug Administration, U.S. Census Bureau, The National Gallery of Art, Centers for Disease Control and Prevention, the National Geospatial Intelligence Agency, and American University.

2001-2004 Senior Advisor & Director, Mastering the Art of Public Leadership, The Brookings Institution

Designed and implemented leadership and ethics programs and services for emerging public sector leaders.

1970-2002 Professor and Director, Leadership Programs, American University, School of Public Affairs

Designed and implemented innovative programs in leadership, organization development, human resource management, management consulting, public financial management and the management of high technology for the MITRE Corporation. A survey in the Key Executive Leadership program indicated that ninety-eight percent of alumni believed that the courses contributed to their career mobility and leadership effectiveness. Seventy percent received a promotion soon after graduation.

EDUCATION

1966-1970 Ph.D., Indiana University, Public Management and Organization Behavior, Public Policy, Political Science, Economics

1964-1966 M.A., Kent State University, Political Science

1959-1963 B.S., The Ohio State University, Education, Government, English

POST GRADUATE EDUCATION

Institute for Global Ethics
The Joseph and Edna Josephson Institute of Ethics
Mediation Training Institute International
Harvard University Graduate School of Education
Covey Leadership Center
University Associates
The Cape Cod Institute
NTL Institute for Applied Behavioral Science

HONORS

Member, DC Bar Ethics Committee
Feature Editor, The Public Manager (Culture of Bureaucracy)
Certified Professional in Managing Workplace Conflict
Donald G. Zauderer Endowed Scholarship, American University

SELECTED PUBLICATIONS

"Graduate Education: Learning in a World of Relatedness, 2008 (Forthcoming)
"Leadership Lessons from World Class Coaches," The Public Manager, 2007
"Mason Structural Steel: A firm Built on Character and Fierce Resolve,"
"Leading with Character," The Public Manager, Spring, 2005
"Mastering the Art of Public Leadership,"The Public Manager, 2003
"Workplace Incivility and the Management of Human Capital," The Public Manager, 2002
"The Benefit of Dialogue,"The Public Manager, 2001
"Winning with Integrity," The Public Manager, 1994
"Integrity: An Essential Executive Quality," Business Forum, 1992

SELECTED CLIENTS

U.S. Census Bureau
National Geospatial Intelligence Agency
Health and Human Services University
National Gallery of Art
American University
Centers for Disease Control and Prevention
Asbury Methodist Village
USDA � Agricultural Research Service
Food and Drug Administration
National Cancer Institute

MEMBERSHIPS

Institute for Global Ethics
Academy of Management